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Our Managed Method: Support
Ways, Means & Methods
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ServerWise provides industry-leading 24 hour support, 7 days a week via the following methods:
- By Phone - You may call ServerWise Support toll-free or you may phone your Account Manager's cellular phone at anytime day or night.
- By Email - ServerWise Support responds to all email requests for support within three hours. You will come to expect fast, friendly and helpful responses from the team at ServerWise Support at all hours of the day or night.
- By LiveChat - Schedule an online conference chat with your Account Manager. Some clients choose to schedule a chat once a month as a monthly update and brainstorming session.
- By Elevation - If at any time you are unsatisfied with your Account Manager, ServerWise Support or the respones you are receiving we ask that you elevate the situation to our Customer Service Manager who in turn will go directly to our President and CEO if necessary.
Get started by contacting us today and we will build an outsourcing solution to fit your budget and your business needs.
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