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  Home > Web-Hosting > Shared Hosting > FAQs
  Outsourcing | Testimonials | Contact Us  
Frequently Asked Questions
 

The Basics

  1. Why aren't your prices the lowest?
  2. How do you compare to your competitors?
  3. Why do you charge a setup fee?
  4. What are the benefits of hosting with ServerWise?
  5. What happens if I need programming help?
  6. How quickly can I expect to receive service?
  7. Who performs the service?
  8. Will I be billed automatically if I chose monthly payments?
  9. Will you host my site if I am located outside of the United States?
  10. How many sites are currently running on the server? How many more sites do you think you will put on it before it is full? How do you decide what constitutes a full server?

Pre-Sales: Answers to important pre-sales questions

  1. Do you have an nonprofit or charitable price?
  2. Is there a discount if I pre-pay for a number of months in advance?
  3. Is there a trial period or money-back guarantee?
  4. What payment methods are available? How many months in advance am I required to pay? Is there a setup fee?
  5. How long will it take, from the time I submit my order, for me to have access to the site and begin developing?
  6. What type of support do you offer?
  7. Can I setup, change, and delete the email accounts by myself or do I need to ask you to do it for me? Can I change my account password at any time? Do I need your assistance to do this?
  8. Do you provide a full, free CGI dir? Can I run CGI scripts outside of the CGI directory? Can I debug a problematic CGI script on the server?
  9. Is there a limit to how many scripts I can install?
  10. Do you provide Telnet or SSH access? For example, could I tar/gzip files up, or run a perl script to edit all the files while on the server?
  11. What version of Perl do you use? Does it contain a full set of modules?
  12. Does the space used by the stats/logs count against my allotted disk space?
  13. How long have you been in business under this name? Do you have goals to upgrade and expand from your current situation? If so, what steps are being taken?
  14. Do you support Crontab?

The Basics

  1. Why aren't your prices the lowest?

    Our prices are maintained below our top competitors prices at all times while still allowing us to deliver top-tier performance. ServerWise is not a discount host as we provide a solid up-time guarantee. Please keep in mind that if you spend less for a host you will be receiving less in return. In order for hosts to charge $13 or even $10 to host you, they must in turn host several thousand others on the same server to make up the difference. It's simple business - they plan on making up the difference by providing poor support, less technical knowledge and by overloading their servers with large numbers of accounts. ServerWise servers are kept at under-capacity levels at all times. Our Co-Dedicated, Private Virtual and Semi-Dedicated servers house only 2-25 accounts at a time depending on the plan chosen. Your site will run faster, more efficiently and will benefit from ServerWise server software programs which accompany each plan free of charge.

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  2. How do you compare to your competitors?

    We are so proud of our value and service that we ask you to visit our competitors sites and see the pricing charts. You will quickly see that ServerWise delivers higher-quality and faster servers (1.5GHz to dual Xeon processors) along with valuable free services and low-priced add-ons. Compare our competitors:

    Verio:
  3. Click here to compare Verio's Basic Web Packages
  4. Click here to compare Verio's E-commerce Packages

    5. Interland:
  5. Click here to compare Interland's True Packages

    6. DellHost:
  6. Click here to compare DellHost's E-commerce Plans

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  7. Why do you charge a setup fee?

    All major hosts charge setup fees. This is a simple matter of time and efficiency. Each account is setup manually which takes time (most accounts are active within 12 hours), however, the setup fee is moreover used to deter squatters and other individuals who sign on with one host for 30 days only to cancel within the Money Back time frame. This is not good for our time or our servers. Setup fees ensure that we are working exclusively with serious, business-minded professionals who appreciate quality.

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  8. What are the benefits of hosting with ServerWise?

    In addition to our iron-clad up-time guarantee you will also benefit from a knowledgable support and technical staff available 24 hours a day, 7 days a week (including all major holidays) who understand and appreciate your business. We know the web. There are many benefits to working with a company that first started out as a web programming team, consultants and e-commerce strategists including a variety of free services and affordable value-added services.

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  9. What happens if I need programming help?

    Even though our competitors each charge $100 to $175 an hour for additional technical services and support (beyond that which applies directly to your hosting account), in most cases ServerWise will not charge for some help with scripting or designing. Please visit our support testimonials and see what other ServerWise customers and clients have to say about our support.

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  10. How quickly can I expect to receive service?

    Within 3 hours although ServerWise Support standard response time is typically less than one hour.

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  11. Who performs the service?

    Depending on the time you will receive a response from one of the knowledgable ServerWise Support Staffers. You will get to know each staffer by name and may contact ServerWise Support via email, toll-free phone or through the online support desk at anytime.

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  12. Will I be billed automatically if I chose monthly payments?

    If you paid by credit card you will be billed automatically.

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  13. Will you host my site if I am not located in the United States?

    Of course, however, payment must be made in U.S. funds by wire transfer, check or online with a major credit card.

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Pre-Sales Q & A

  1. Do you have an nonprofit or charitable price discounts?

    Yes we do. Please contact us and include which Package you are interested in. You will be asked for your non-profit license or registration. Specific discounts vary widely depending on the non-profit involved and the Hosting Plan. Some non-profits are allowed to host free of charge with ServerWise, however, the Group does require the ServerWise name to appear at the bottom of each page on the site and reserves this generous service typically for high-profile non-profits.

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  2. Is there a discount if I pre-pay for a number of months in advance?

    Each Package includes a special annual or prepaid pricing option. Please refer to the individual pricing of each plan as discounts vary (based on the plan selected) from one free month to two free months of hosting or more.

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  3. Is there a trial period or money-back guarantee?

    All accounts are proudly activated with a 30-day trial period money-back guarantee. The setup fee is not refundable unless the account was canceled prior to its setup.

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  4. What payment methods are available?

    ServerWise accepts payment by credit card (Visa, Mastercard and American Express), check, money order and wire transfers.

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  5. How long will it take, from the time I submit my order, for me to have access to the site and begin developing?

    All accounts are activated within 24 hours. Each account is carefully and manually entered into the system and spidered to ensure that the creation of the account was a complete success. This setup time may also include the time required to install various aspects of the Package Plan such as SplashCart System.

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  6. What type of support do you offer?

    ServerWise provides rapid e-mail support 24 hours a day, 7 days a week including all major holidays (Christmas Day has shortened support hours. ServerWise also can provide fast callbacks for emergencies. All major clients or customers who are in need of more than the typical e-mail answered and aid may request a direct ServerWise Support Contact and will receive the toll-free number and backend access code that will immediately place you in contact with a live ServerWise Support Tech. The Group prefers to maintain this service for emergencies or large projects only as ServerWise has recently taken steps to lower overhead in order to maintain lower prices.)

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  7. Can I setup, change, and delete the email accounts by myself or do I need to ask you to do it for me? Can I change my account password at any time? Do I need your assistance to do this?

    The latest generation of the ServerWise Control Panel gives you complete and instant access to all aspects of your account and is one of the reasons that the setup fee is charged. You may setup, change and delete email accounts instantly and in realtime. You may also create mailing lists (or use ServerWise Mailing List Management Software), autoresponders, automated replies and sendbacks, customize your error messages and a great deal more. To browse the appearance and functionality of your Control Panel please click here.

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  8. Do you provide a full, free CGI dir? Can I run CGI scripts outside of the CGI directory? Can I debug a problematic CGI script on the server?

    All accounts are provided with your own CGI-BIN. You do not share your cgi-bin with anyone. You can access the server's system cgi (cgi-sys) in the event that you should wish to utilize additional free benefits such as automatic form processing, etc. You may also choose to run your CGI or Perl programs from outside your cgi-bin and you may, of course, debug your perl or cgi program on the server. Please keep in mind that ServerWise is a premier server software company and developer. Each server is designed by server software developers allowing you the ultimate in flexibility and power. You may also contact ServerWise Support and request a free ServerWise server software program that will help you to debug third-party scripts and program suites.

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  9. Is there a limit to how many scripts I can install?

    Absolutely not. You may utilize as many server software programs, scriptings and suites as you desire.

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  10. Do you provide Telnet or SSH access? For example, could I tar/gzip files up, or run a perl script to edit all the files while on the server?

    ServerWise allows you secure telnet access via SSH and is rather unique in our servers' SSH setup. Once SSH is setup for you (at no additional charge) you will simply require a SSH program to gain access and then you may use your username and password. This eliminates the time-consuming bother of uploading a public key to the server, etc. We strive to make it easy as possible while maintaining the security and integrity of the servers.

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  11. What version of Perl do you use? Does it contain a full set of modules?

    All servers come complete with a full set of modules for your convenience as well as Perl 4 and all versions of Perl 5. Every standard path to perl is supported on all ServerWise servers!

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  12. Does the space used by the stats/logs count against my allotted disk space?

    Absolutely not.

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  13. How long have you been in business under this name? Do you have goals to upgrade and expand from your current situation? If so, what steps are being taken?

    The ServerWise Group was founded on April 28, 1995 and has operated profitably since 1996. On June 1, 2001 the ServerWise Group merged and became the e-businesses branch of the Oversight Technology Corporation and in doing so was afforded considerable resources to expand into the web hosting market with the acquisition of 1500MHz (1.5GHz) IBM servers. Each month additional servers are purchased when necessary and are configured and setup within 72 hours by ServerWise Technicians. This important measure ensures that ServerWise will always be able to grow and expand as needed without tying up financial resources into servers not in use. The Hosting venture of the ServerWise Group is currently profitable and major international partners are constantly being sought out and developed in order to expand the ServerWise brand and scope of services offered.

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  14. Do you support Crontab?

    Absolutely.

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