Terms & Conditions of Service
As we provide a fully managed service all accounts are set up manually after we receive your initial setup requirements. Once payment is successful you will be transferred to a questionnaire which we need to get to know you and your needs. We will determine which setup is best for your current and long-term goals and your Site Manager will set up your account for you. This includes any installations you may require such as WordPress, X-Cart, WooCommerce, etc. Once we have your submitted questionnaire we work diligently to get your account setup for you within a few hours.
Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.
You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 7 days before the renewal date of the Services. ServerWise provides 5 days grace period after the renewal date. If you require more time please contact us, and we will do our best to accommodate your specific needs. If the invoice is not paid within the 7 days grace period ServerWise will temporarily suspend services until the invoice is paid in full. ServerWise will terminate Services not paid in full 10 days after the Services have been suspended. Once terminated all data will be purged from our servers including our offsite backup server.
Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. The overpaid amount will be added as a credit to your account which can be used to pay for future invoices. We apologize for the inconvenience.
If your payment is refunded due to a chargeback you will need to pay the refunded amount plus a one time $20 chargeback fee.
ServerWise accepts payments via credit cards, debit cards and e-checks via PayPal. We do not accept payments from unverified PayPal accounts.
The Customer agrees to keep his or her contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. ServerWise recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.
In the event of an emergency and the Customer is not responding to emails ServerWise reserves the right to text or call any phone number you have provided to us should it be necessary to ensure your services are online.
Cancellation requests need to be placed via the client dashboard by clicking on My Services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate, and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.
The Customer is responsible for the content uploaded to his/her account. The Customer is responsible for the actions of his/her users using accounts within our servers and network. In the event that ServerWise terms and conditions of service are violated, ServerWise will suspend the account violating the terms and will notify the Customer via the e-mail on file.
ServerWise will not be held responsible for any harm or damage caused by the use of our services. The Customer agrees to use the Service at his or her own risk.
30 Days Money-Back Guarantee
The money-back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money-back guarantee program.
You can request a refund if you place a cancellation request within the first 30 days of your new service.
Violation of the terms and conditions of service will waive the refund policy.
Content and Prohibited Actions
Customer agrees to use the Services for lawful purposes only. ServerWise prohibits the following content on our servers and network.
- Anything related to IRC
- Anything related to torrents
- Any type of mining for cryptocurrencies
- Download oriented websites
- Hacker focused sites
- IP Scanners
- Proxy Scripts
- Running chat services or chat related websites without prior approval as a specialized setup will be required
- Starting background processes on shared servers
- Sites promoting illegal activities
- Warez, hacking tools, exploits, bots
Any account found to be in violation of another’s copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated.
The Customer who has waived our managed services is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used.
Zero tolerance SPAM policy
We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server.
Purchased mail lists are considered SPAM by ServerWise and to everyone else throughout digital marketing.
ServerWise reserves the right to charge a cleanup fee to the Customer who sent unsolicited e-mail which caused the IP to be blacklisted for sending SPAM.
If your server had downtime, we will issue a refund (along with our sincerest apologies of course) as noted below.
- 99.9% – 0% credit
- 99.8% – 10% credit
- 99.7% – 20% credit
- 99.6% – 30% credit
- 99.5% – 40% credit
- 99.4% – 50% credit
- 99.3% – 60% credit
- 99.2% – 70% credit
- 99.1% – 80% credit
- 99.0% – 90% credit
- Less than 98.99% – 100% credit
Please note that scheduled downtime is not counted as ‘real downtime’ and you will not get a refund for it. In order to get a refund, you will need to open a ticket with our billing department and claim the downtime by including logs and other details you feel relevant. The credit will be applied to your account within 7 days after your claim is approved.
Changes to these Terms and Conditions of Service
ServerWise reserves the right to make changes to the terms at any time without notification. Customer agrees to visit this page regularly for updates.